Questions and answers

Yes. Tutors, coaching centres, students and guardians use ShikkhokPlus without paying anything — no subscription, no charge per student, nothing to buy inside the app, and no advertising.

You sign in with a password. A code is sent to your phone by SMS (or to your email) only when you sign up or forget your password, and it costs you nothing to receive.

• Individual tutors who teach their own batches at home or at a coaching room.
• Coaching centres with managers, several teachers, rooms and staff.
• Students, to see their classes, results and fees.
• Guardians, to follow each child's classes, results and payments.

It is made for tuition in Bangladesh: amounts are in taka, and payments by bKash, Nagad, Rocket, bank or cash all fit.

Install the Android app or open the web app, choose Create account, and pick what you are: Teacher, Student, Guardian or Coaching. Type your name and your phone number or email address, and we send a code to it — by SMS or by email. Then choose a password; you sign in with it from then on.

What you pick only decides where you start. A teacher becomes a teacher by creating batches; a student or guardian sees the batches they have been added to.

Sign in with the phone number your teacher used. The app shows that you have already been added, with your name filled in as your teacher typed it — you can correct it. Then accept the invitation.

Being added never gives anyone access by itself: nothing is shared until you accept. If you decline, the teacher sees that you declined, which often just means they typed a wrong number.

When you create an account, choose Coaching and enter the centre's name; you become its first manager. If you already use ShikkhokPlus as a tutor, you can open a centre from inside the app with the same account, and your own batches stay separate.

Then:

• invite managers and teachers by phone number — each gets access only after accepting;
• add your rooms, and build the timetable with a teacher and room for every class;
• add staff records with pay terms, so each month's salaries can be drawn and approved;
• record expenses, and charge exam or other fees beside the monthly fee.

A centre always keeps at least one manager, and a teacher or room cannot be booked into two classes at the same time.

Only their own classes. A centre teacher sees their schedule, the names on each class's roster, and can record the topic, take attendance and enter marks for the exams they examine. They also see their own pay once it is approved.

They do not see fees or dues, phone numbers, guardians, other teachers' classes or the centre's settings. Managers see and do everything in the centre. One person can teach at several centres and run their own batches with a single account.

No — ShikkhokPlus never holds, moves or takes a share of any money. Families pay the teacher or centre directly, by bKash, Nagad, Rocket, a bank transfer or cash.

A student or guardian then reports the payment in the app with the amount and transaction ID. The teacher checks it against their own account and approves it, approves part of it, or rejects it with a note. Until then it shows as being verified, and once decided the dues update for both sides. If a payment is rejected the fee stays owed, and the family can see the teacher's note and send it again.

Teachers add the numbers or accounts they accept payment on, so families know where to pay, and can record cash they were handed.

Either, or both: they use the same account and show the same records. The Android app is made for the classroom and copes with a dropped connection while you take attendance. The web app runs in any modern browser on a computer or phone, can be installed from the address bar to open in its own window, and suits a bigger screen for timetables, dues and payroll.

The web app mirrors the Android app screen by screen. Where a feature reaches one before the other, the app says so plainly rather than showing a half-built screen.

Partly, and it always tells you which.

• Android: attendance and class topics you record without a connection are kept on the phone, clearly marked as not yet sent, and sent by themselves when you are back online. Screens you loaded earlier stay readable.
• Everything else needs a connection — approving or sending a payment, marks, fees and account changes. If a change cannot be sent, the app says so and offers to try again; it never pretends it was saved.
• Web app: it opens without a connection and says that it needs one. It does not keep your records in the browser, so nothing about a child is left behind on a shared computer.

Bangla and English, throughout. The Android app follows your phone's language; the web app has a language choice in Settings. Names, topics and notes can be written in either language.

A teacher sees their own batches, the students in them, and the attendance, marks and fees for those batches.

A teacher cannot see a student's own profile, a guardian's details, or anything a student or guardian writes about themselves. That separation is enforced by the database itself, not by a setting someone could forget. There is no administrator view of student data either.

• Data is stored on Amazon Web Services, encrypted at rest, and every connection uses HTTPS.
• Passwords, sign-in codes and session tokens are stored only as irreversible hashes, and phone numbers, email addresses, passwords and codes never appear in our logs.
• The app collects no advertising ID, no device identifiers and no location, and contains no analytics or advertising SDKs. Each release build is scanned automatically to make sure it stays that way.
• You type your phone number; the app never reads it from your SIM, and never asks to read your SMS.
• Access to production data is restricted, named and logged.

In the app, go to More → Delete account. Without the app, use the account deletion page — you confirm with a code sent to your phone, so nobody else can delete your account.

Your sign-in, name and everything you wrote about yourself are removed. Records that are also a teacher's own record of a class — such as attendance, marks and fee entries — stay with that teacher. If you want those removed too, email us and we will raise it with the teacher.

Yes. One account can be a tutor with their own batches, a teacher or manager at one or more centres, and a guardian, all at once. Switch between them inside the app; each shows only what that role should see.

If you are signed in, open More → Help centre in the app and ask your question there; the reply appears in the same place. You can also email us at shohagsiraj.ru@gmail.com — in Bangla or English. We read every message and reply as soon as we can; requests about your own data are answered within 30 days.